/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Archive To Go 1.5.0.1 still hangs by process another user

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  • April 21, 2008 at 7:01 am #4989
    andre
    Participant

      Hi,

      when I archive a user account in enterprise access mode, all work fine. After A2G finished I can select the entry “Archive another account”.
      If I select this and choose a account, the A2G software freeze after I click NEXT on the A2G software.
      How can I solve his problem?

      Regards from South Germany
      Andre

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    • Author
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    • April 21, 2008 at 5:10 pm #9528
      Support 1
      Participant

        Thanks for reporting this problem.

        We have seen this behaviour on rare occasions, and it seems to happen at random. For the moment there is no known solution or fix, and we suggest that if this happens you use Task Manager to terminate Creator, then start Creator to archive another account.

        Regards,
        Advansys Support

        April 21, 2008 at 11:58 pm #9527
        andre
        Participant

          Hi Support1,

          bad news…. It’s very unhappy, because I have to archive over 200 user… Red Face(
          But lament… It doesn’t pay…
          Thanks for your answer and have a nice day! ;o)
          Regards
          Andre

          April 22, 2008 at 5:18 pm #9526
          Support 1
          Participant

            We hope to fix this problem as soon as possible, and will let you know when a solution is available.

            Regards,
            Advansys Support

            April 25, 2008 at 2:12 am #9530
            PB
            Participant

              Same Problem here. Tends to happen every other time for us.

              April 27, 2008 at 4:43 pm #9529
              Support 1
              Participant

                Thanks for letting us know.

                Regards,
                Advansys Support

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