Archive To Go 1.5 Range Check Error – Advansys

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March 31, 2008 at 11:16 am #4983
Rockhelp
Participant
We have a user who has archived his Groupwise mailbox including his default native archive.

He can open the viewer and his main account works fine. But when he switches to his Archive, he gets continuous Date Range Error popups and has to close the program.

I have already done the repair on Dot Net 2.0 as suggested in another topic.

Thanks
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March 31, 2008 at 3:17 pm #9503
Support 1
Participant
Thank you for reporting this problem.

For how long has the user’s machine been running since the last reboot?

You wrote:

>But when he switches to his Archive, he gets
>continuous Date Range Error popups and has to
>close the program.

Is the error text “Date Range Error” or “Range Check Error”?

Regards,
Advansys Support
April 2, 2008 at 1:04 pm #9501
Rockhelp
Participant
I’m not sure how long the computer has been running without a restart. We have our users log out each night, but not shut down the computer.

It says ‘Range Check Error’. We now have a second user reporting the problem.
April 2, 2008 at 4:32 pm #9505
Support 1
Participant
You can determine the date/time of start-up for a machine by typing the following at a command prompt:

net stats svr

Does the error persist after restarting the Viewer?

We are in the processing of finalising a minor upgrade. It includes a change that we hope fixes this problem. We will contact you by email with details on how to obtain the upgrade.

Regards,
Advansys Support
April 3, 2008 at 9:14 am #9504
Rockhelp
Participant
Both users restarted their computers and the problem was resolved.

Thanks for the help.
April 5, 2008 at 5:57 pm #9502
Support 1
Participant
Thank you for the confirmation.

Regards,
Advansys Support
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