Viewer error: Invalid unicode character

Creator

Topic
March 22, 2008 at 6:04 pm #4982
snissen
Participant
We’re migrating 400 users out of GroupWise 7.0.1, and we licensed Archive To Go 1.5.0.1 for all of them. All are running on Windows XP Pro SP2, with all current patches.

Some of them are running into a problem: An A2G archive is created fine with Creator, but when they go to use the archive, they get the error message: Cannot load file:
<path to file>/media-01/_metadata/00000014.xml
[0xC00CE51F] line 1437, position 87: Invalid unicode character

The error happens exactly twice, at different lines and positions, and the Viewer closes.

Please help! Sande
Creator

Topic

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Replies
March 24, 2008 at 3:22 pm #9496
Support 3
Participant
We think the problem is caused by invalid data inside the index file. It would help us to correct the problem if you could send the following file to support (support@advansyscorp.com).

“/media-01/_metadata/00000014.xml”

Please do not hesitate to contact us if you have any further questions or comments.

Regards,
Advansys Support
March 25, 2008 at 7:36 am #9498
Rockhelp
Participant
I have a user with the same problem. Would you like me to send you the same file?
March 25, 2008 at 1:27 pm #9500
Support 3
Participant
Please send the file to support and we will look into the issue.

Regards,
Advansys Support
March 31, 2008 at 4:45 pm #9499
Support 1
Participant
In general, for this problem we suggest that you do the following.

Please send the contents of the _metadata folder (zipped). The exported metadata contains only Sender, Recipients, Subject and Date for each message; it contains only Display Name and Email Address for each contact.

Regards,
Advansys Support
April 7, 2008 at 10:31 am #9493
snissen
Participant
This call should not be closed yet. I’m waiting on the helpdesk person to get me the requested _metadata files.
April 7, 2008 at 5:00 pm #9494
Support 1
Participant
The support issue has not been closed; we are still expecting to receive your files.

Regards,
Advansys Support
February 6, 2009 at 8:00 am #9495
Pascal27
Participant
Same problem here, i send you my file.

Thank you!
February 8, 2009 at 3:22 pm #9497
Support 1
Participant
We have received your files by email, thank you. A reply containing a fixed file has been sent to you.

Regards,
Advansys Support
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