viewer.exe error – Advansys

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January 15, 2008 at 2:09 pm #4973
fullers
Participant
when I attempt to launch the viewer.exe to view an archive I get the following error message, “Sorry – the viewer application cannot be found.” What do I need to do to fix this problem? I’ve tried completely uninstalling and reinstalling Archive2Go. I am currently on version 1.5.0.1.
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January 15, 2008 at 3:38 pm #9475
Support 1
Participant
Thank you for reporting this problem.

Was there an error during the archiving process? If so, please send the process log file to support@advansyscorp.com.

Is the archive on a hard drive or CD/DVD?

When Archive To Go creates an archive, it builds a folder structure as follows (based on account ID “fullers”):
```
fullers Archive
+ media-01
  + _metadata
  + _viewer
  + data
```
Given this structure, folder “fullers Archive” should contain viewer.exe (it should also contain the process log file “fullers.log”). Folder “_viewer” should contain a2goview.exe. Does your archive look similar?

Regards,
Advansys Support
January 16, 2008 at 10:37 am #9474
fullers
Participant
The folder structure is correct. I did see an error in the log file. I emailed it to support@advansyscorp.com as you suggested.
January 16, 2008 at 2:11 pm #9476
Support 1
Participant
We have received your email, thank you.

Regards,
Advansys Support
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