/ Forums / Advansys Formativ / Commercial Formativ Solutions by Advansys / Stationary pushes senders message to right reply

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  • March 23, 2012 at 12:04 pm #4821
    NosajNH
    Participant

      We have custom HTML based stationary that when it is used in a reply or forward situation it moves the senders message to the right as opposed to down like the templates do.

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    • March 25, 2012 at 2:03 pm #9124
      Support 2
      Moderator

        Hi,

        As the Stationery solution does not control the message layout, the issue is within your custom HTML. It sounds like the area in which the text is being entered is within an incorrect tag, such as the wrong cell in a table or within an incorrect DIV tag.

        If you have not done so already, it is probably a good idea to review the sample templates which ship with the solution.

        Kind Regards,

        Advansys Support

        March 26, 2012 at 5:58 am #9121
        NosajNH
        Participant

          Thank you for your reply. As I was checking through the sample templates I found one of the samples which happens to closely resemble what we are using and it experiences the same problem. Is there anything that can be done about this? The template that experiences the same issue is Example-Email By Design.

          March 26, 2012 at 2:34 pm #9120
          Support 2
          Moderator

            Thanks for the update. Can you send your template to supportATadvansyscorp.com? We may be able to see what is wrong and recommend a solution.

            Kind Regards,

            Advansys Support

            March 26, 2012 at 2:41 pm #9123
            Support 3
            Participant

              Could you also email your Formativ Configuration information. You can access this via the main GroupWise menus: Help | About Formativ. When the ‘About Box’ appears, select the ‘Configuration’ tab. Press the ‘copy to clipboard’ button, then paste the contents of the clipboard into your reply.

              Regards,

              Advansys Support

              March 27, 2012 at 4:14 am #9122
              NosajNH
              Participant

                Formativ Runtime – Version 2.5.0.0
                Build 2.5.0.0
                Registered: YES (Audit Code – “1012051FSR2”)
                TLS Remaining: 1022
                Caching Protocol: NDAP
                No config object found in NDS – checking the registry

                Operating System:

                Windows 7 32-bit

                Internet Explorer:

                6.1.7600.16385 (win7_rtm.090713-1255)

                Cache File System:

                NTFS

                Current User Configuration:

                Location of Files

                User Solutions: C:UsersjasonDocumentsAdvansysFormativApplets – (System)
                User Data: C:UsersjasonAppDataLocalAdvansysFormativ1.0Data – (System)
                User Cache: C:UsersjasonAppDataLocalAdvansysFormativ1.0Cache – (System)
                User Images: C:UsersjasonAppDataLocalAdvansysFormativ1.0Images – (System)
                User Config: C:UsersjasonAppDataLocalAdvansysFormativ1.0Config – (System)
                User Encoded: C:UsersjasonDocumentsAdvansysFormativEncoded Output – (System)
                User Flexalock: C:UsersjasonDocumentsAdvansysFormativFlexalock Output – (System)
                User Backup: C:UsersjasonDocumentsAdvansysFormativLibrary Backup – (System)
                Common Solutions: C:ProgramDataAdvansysFormativ1.0Applets – (System)
                Common Data: C:ProgramDataAdvansysFormativ1.0Data – (System)
                Common Help: C:Program FilesAdvansysFormativHelp – (System)
                Common Manifests: C:ProgramDataAdvansysFormativ1.0System – (System)

                Client Options

                Portal Folder Enabled: True
                Portal Folder Deleted: False
                Portal Folder Name: Formativ Portals
                Display Exceptions: True
                Redirect Associations: False
                Main Menu Caption: A&pplets
                Mode: 255
                Formativ is enabled
                Applet creation is allowed
                Client integrations are enabled
                Formativ menu is enabled
                Favorites menu is enabled
                Applet recording is allowed
                Enable intelligent Applet caching
                Update Applet cache on client startup
                Debug Mode: False
                Exception Dialog: True
                Include Groups: True
                Max Traversal: 10
                Word Limit?: False
                Limit Count: 2

                Protocols

                Order: 2
                Override: 0

                LDAP Settings

                LDAP Server:
                Server Port: 389
                Username:
                Certificate:
                Requires Logon: True
                Automatic Login: False
                Anonymous Login: False
                Save Password: True
                Default Port: 389
                Default Port SSL: 636
                Use SSL: False

                Solution Packs

                Stationery 2.0 by Advansys Pty Limited (http://www.advansyscorp.com) – Registered (C:ProgramDataAdvansysFormativ1.0SystemStationery.mnf)
                1: Stationery_Flexalock

                Library Integration Exceptions:

                Formativ File Version Information:

                Advansys Formativ (VBSSAFE.EXE) 2.0.1 2.0.1.0 29/11/2010 07:46:36 pm
                Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0.1 2.0.1.0 29/11/2010 07:46:36 pm
                Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.5.0 2.5.0.0 29/11/2010 07:46:34 pm
                Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0.1 2.0.1.0 29/11/2010 07:46:34 pm
                Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.5.0.0 2.5.0.0 29/11/2010 07:46:20 pm
                Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0.1 2.0.1.0 29/11/2010 07:46:38 pm
                Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.2.0 23/12/2008 03:59:26 pm
                Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 23/10/2007 06:54:32 pm
                Advansys Formativ Interface Loader (UILOAD.DLL) 2.0.1 2.0.1.0 29/11/2010 07:46:36 pm

                LDAP File Version Information:

                Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 13/12/2007 06:01:48 pm
                Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 13/12/2007 06:01:48 pm
                Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 13/12/2007 06:01:48 pm

                GroupWise File Version Information:

                Novell GroupWise Client (GRPWISE.EXE) 8.0.1 8.0.1 13/11/2009 01:07:16 pm
                Novell GroupWise C3PO Manager (GWDT31.DLL) 8.0.1 8.0.1 13/11/2009 01:08:00 pm
                Novell GroupWise Address Book (ADDRBOOK.EXE) 8.0.1 8.0.1 13/11/2009 01:07:00 pm
                Novell GroupWise Address Book (GWABU1.DLL) 8.0.1 8.0.1 13/11/2009 01:07:24 pm
                Novell GroupWiseObject Library (GWCMA1.DLL) 8.0.1 8.0.1 13/11/2009 01:07:48 pm
                Novell GroupWise Import Module (GWIMPEXE.EXE) 8.0.1 8.0.1 13/11/2009 01:10:28 pm
                Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 8.0.1 8.0.1 13/11/2009 01:11:16 pm
                GroupWise Attachments ActiveX Control (GWATT1.OCX) 8.0.1 8.0.1 13/11/2009 01:07:34 pm
                Novell GroupWise Notify (NOTIFY.EXE) 8.0.1 8.0.1 13/11/2009 01:11:40 pm
                Novell GroupWise Admin API (GWCMB1.DLL) 8.0.1 8.0.1 13/11/2009 01:07:56 pm

                GroupWise Interface Language:

                Language: EN

                GroupWise Address Books:

                AB Modal From Toolbar: No
                Default Address Book: AB.0081D836918BCE1187EB00805FB4B2BE. Frequent Contacts (Phil Desbien)
                Delimiter Characters: ,;
                Display Name Format: F L
                Name Search Mode: No

                Third Party Handlers

                DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
                Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.2.0 23/12/2008 03:59:26 pm

                GroupWise C3PO Entries:

                GW.CLIENT
                Advansys.formativ
                Events
                OnReady
                OnShutDown
                Objects
                CommandFactory
                EventMonitor
                GW.CLIENT.WINDOW.ATTACHVIEWER
                Advansys.formativ
                Objects
                CommandFactory
                GW.CLIENT.WINDOW.CALENDAR
                Advansys.formativ
                Objects
                CommandFactory
                GW.CLIENT.WINDOW.FINDRESULTS
                Advansys.formativ
                Objects
                CommandFactory
                GW.MESSAGE
                Advansys.formativ
                Events
                OnDelivery
                Objects
                EventMonitor
                GW.MESSAGE.APPOINTMENT
                Advansys.formativ
                Objects
                CommandFactory
                GW.MESSAGE.DISCUSSION
                Advansys.formativ
                Objects
                CommandFactory
                GW.MESSAGE.MAIL
                Advansys.formativ
                Objects
                CommandFactory
                GW.MESSAGE.NOTE
                Advansys.formativ
                Objects
                CommandFactory
                GW.MESSAGE.TASK
                Advansys.formativ
                Objects
                CommandFactory

                Trialware Applets:

                Stationery 2.0 – Registered. Audit code: 1012051ST2

                Available Applets:

                C:UsersjasonDocumentsAdvansysFormativAppletsAddress Book Entry to Clipboard_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
                C:UsersjasonDocumentsAdvansysFormativAppletsCreate Anniversaries_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
                C:UsersjasonDocumentsAdvansysFormativAppletsRemove Duplicate Address Book Entries_flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes
                C:ProgramDataAdvansysFormativ1.0AppletsSmartFields Assistant_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
                C:ProgramDataAdvansysFormativ1.0AppletsStationery_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes

                March 27, 2012 at 2:53 pm #9118
                Support 3
                Participant

                  Thanks, all information looks ok in Formativ configuration.

                  Please email your stationary template and also a sample message where you see the behaviour (as an attachment) so we can review and provide some suggestions.

                  Regards,

                  Advansys Support

                  April 1, 2012 at 5:39 pm #9119
                  Support 3
                  Participant

                    For the record the issue above resolved by following suggestions.

                    quote:

                    The problem is in your first table, where you have align=left. To prevent text from appearing at the side of a table, you need to have the framework tables set to align=center.

                    <TABLE border=0 cellSpacing=0 cellPadding=0 width=”98%” align=center>

                    Regards,

                    Advansys Support

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