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  • January 5, 2008 at 5:36 am #4777
    lambertp
    Participant

      After successfully using Message Saver for several weeks, I am now running into the following problem: when I click on the toolbar icon, the Formativ window pops up and starts initializing, and then I get an error message:
      “Access violation at address 53434768 in module ‘GWCMA1.DLL’. Read of address 00000000”

      I can’t save anything because of this. I’ve tried re-installing, but the problem persists. A similar problem was posted by Isabel on Oct 4, 2004 at 6:32 pm, and you followed up by direct contact.

      Looking forward to your help. Thanks.

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    • January 5, 2008 at 2:08 pm #8993
      lambertp
      Participant

        Further to my previous post: after shutting down and rebooting the computer, and reducing the number of messages being saved at once from about 5000 to 2500, the problem went away.

        Is there a limit to how many messages can be saved in one batch, with Message Saver?

        January 6, 2008 at 3:10 pm #8992
        Support 3
        Participant

          ‘GWCMA1.DLL’. Read of address 00000000″ error usually shows when GroupWise unable to handle the task. Generally we recommend to save a small batch of messages as GroupWise can slow down dramatically when processing large batch of messages. However, we are not aware of any limitation of the number of messages can be saved in a batch.

          We have log this issue to our database for future testing.

          Regards,
          Advansys Support

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