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  • January 20, 2011 at 8:28 am #3830
    jonjarvis
    Participant

      Hi there,
      One of my customers is having the following error when trying to save multiple emails to a file:

      “Access violation at address 00000000. Read of address 00000000”

      and

      “Access violation at address FFF475FF. Read of address FFF475FF”

      They are running Groupwise 6.5.7 with the most updated client. They are also using Message Saver Pack 2.0 to save the email.

      Does anybody know what the problem could be? Thanks

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    • January 20, 2011 at 3:03 pm #6344
      Support 3
      Participant

        Thanks for your post.

        We have received couple of similar issues and most case it was account specific. Some cases the issue resolved by upgrading the GroupWise client to later release. See below a response from one of our customer:

        quote:

        I did manage to confirm that it was an account specific issue – it only happened in my mail file, and I couldn’t get anyone else to replicate it.

        • If you haven’t done already, we suggest you to do a thorough GWCheck (Fix Structure and Contents) of the account.
        • Can you reproduce the behaviour in another machine or another account?
        • Do you see the error message each time you save messages or specific to some messages/folder?

        Regards,
        Advansys Support

        January 21, 2011 at 3:19 am #6342
        jonjarvis
        Participant

          It did seem to be an individual account problem – I went through a GWCheck and seemed to be fine after the client tried to archive 30 emails.

          Thanks alot for the help and I will come back to this if there are any more problems.

          January 23, 2011 at 2:38 pm #6343
          Support 3
          Participant

            Great news, thanks for the update.

            Regards,
            Advansys Support

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