/ Forums / Advansys Formativ / Formativ Runtime / TGWCommand

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  • August 9, 2004 at 10:55 am #3695
    Anonymous

      Hi,

      I noticed someone posted a message on Nov. 18, 2003 concerning a TGWCommand.Execute error. I have a few users that are getting a very similar error;

      “Exception in TGWcommand.Execute”
      “Access violation at address xxxxxxxx in module GWATT1.OCX”

      When they open GW their mailbox is blank. They can see the scrol bar, they click it to scroll up/down and can NOW see the mail items. They click open an item and get the above error.

      They are currently re-starting their workstation to resove this error … sometimes 2-3 times before it disappears … only to come back the next day.

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    • August 9, 2004 at 4:27 pm #5850
      Support 1a
      Participant

        Thank you for your post. GWATT1.OCX is the Novell GroupWise Attachments ActiveX Control. Formativ doesn’t actually use this file directly, but you may have an applet integrated that does?

        The symptons you describe sound like a resource issue, or a problem with the GW client installation. We don’t have any known issues with Formativ that cause this problem to occur.

        The first thing I would ask you to do is email the Formativ configuration information from a machine exhibiting this problem to support@advansyscorp.com. You can access the configuration information from the main GroupWise menu: select Help | About Formativ. Choose the configuration tab, then press the ‘copy to clipboard’ button. Paste the contents of the clipboard into a message to the support email address (the configuration information contains valuable information about the machine config).

        We look forward to receiving the configuration information and moving toward a resolution.

        Advansys Support

        August 12, 2004 at 7:24 am #5848
        Anonymous

          Here is the Configuration file …

          Formativ Runtime – Version 1.6
          Build 1.6.0.8
          Registered: YES (Audit Code – “DSGC2368FRR42”)
          TLS Remaining: 1034
          Caching Protocol: None (Local access only)
          Operating System:
          Windows XP
          Internet Explorer
          6.00.2800.1203
          Cache File System:
          NWFS
          Current User Configuration:
          Location of Files
          User Applets: C:Documents and SettingsUsernamePersonalAdvansysFormativApplets – (Registry)
          User Data: C:Documents and SettingsUsernameLocal SettingsApplication DataAdvansysFormativ1.0Data – (System)
          User Cache: C:Documents and SettingsUsernameLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
          User Images: C:Documents and SettingsUsernameLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
          User Config: C:Documents and SettingsUsernameLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
          User Encoded: F:AdvansysFormativEncoded Output – (System)
          User Flexalock: F:AdvansysFormativFlexalock Output – (System)
          User Backup: F:AdvansysFormativLibrary Backup – (System)
          Common Applets: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
          Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
          Common Help: \ServerNameAPPSVOLgw55AdvansysFormativHelp – (System)
          Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)
          Client Options
          Portal Folder Enabled: False
          Portal Folder Deleted: False
          Portal Folder Name: Formativ Portals
          Display Exceptions: True
          Redirect Associations: True
          Main Menu Caption: A&pplets
          Mode: 197
          Formativ is enabled
          Applet creation is not allowed
          Client integrations are enabled
          Formativ menu is disabled
          Favorites menu is disabled
          Applet recording is not allowed
          Enable intelligent applet caching
          Update applet cache on client startup
          Debug Mode: False
          Exception Dialog: True
          Include Groups: True
          Max Traversal: 10
          Word Limit?: True
          Limit Count: 2
          Protocols
          Order: 0
          Override: 0
          LDAP Settings
          LDAP Server:
          Server Port: 389
          Username:
          Certificate:
          Requires Logon: True
          Automatic Login: False
          Anonymous Login: False
          Save Password: True
          Default Port: 389
          Default Port SSL: 636
          Use SSL: False
          Solution Packs
          None.
          Library Integration Exceptions:
          Formativ File Version Information:
          Advansys Formativ (VBSSAFE.EXE) 1.6 1.6.0.1 10-07-2003 11:20:10 am
          Advansys Formativ Tray Interface (FORMATIV.EXE) 1.6 1.6.0.0 01-07-2003 05:19:12 pm
          Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 1.6 1.6.0.8 07-11-2003 03:47:26 pm
          Advansys Formativ Control Panel Applet (FORMATIV.CPL) 1.6 1.6.0.6 31-07-2003 04:00:46 pm
          Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01-07-2003 05:18:30 pm
          Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24-06-2003 10:40:50 am
          Advansys Formativ Interface Loader (UILOAD.DLL) 1.6 1.6.0.0 01-07-2003 05:19:52 pm
          Advansys Formativ Resource Manager Loader (FIXLDR32.DLL) 1.5 1.5.1.0 13-09-2002 11:53:26 am
          Advansys Formativ Resource Manager for WIN32 (FIXTLS32.DLL) 1.5 1.5.1.0 13-09-2002 11:53:08 am
          Advansys Formativ Resource Manager for Windows 95/98 (FIXTLS9X.DLL) 1.5 1.5.1.0 13-09-2002 11:52:56 am
          Advansys Formativ Resource Manager for Windows NT (FIXTLSNT.DLL) 1.5 1.5.1.0 13-09-2002 11:52:38 am
          LDAP File Version Information:
          GroupWise File Version Information:
          Novell GroupWise Client (GRPWISE.EXE) 6.5.2 6.5.2 08-01-2004 10:03:38 pm
          Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.2 6.5.2 08-01-2004 08:46:42 pm
          Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.2 6.5.2 08-01-2004 09:05:58 pm
          Novell GroupWise Address Book (GWABU1.DLL) 6.5.2 6.5.2 08-01-2004 09:04:44 pm
          Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.2 6.5.2 08-01-2004 08:45:10 pm
          Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.2 6.5.2 08-01-2004 10:14:26 pm
          Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.2 6.5.2 08-01-2004 10:33:10 pm
          GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.2 6.5.2 08-01-2004 08:54:12 pm
          Novell GroupWise Notify (NOTIFY.EXE) 6.5.2 6.5.2 08-01-2004 10:18:30 pm
          Novell GroupWise Admin API (GWCMB1.DLL) 6.5.2 6.5.2 08-01-2004 08:40:14 pm
          GroupWise Interface Language:
          Language: FR
          GroupWise Address Books:
          AB Modal From Toolbar: Not specified
          Default Address Book: Not specified
          Delimiter Characters: Not specified
          Display Name Format: F L
          Name Search Mode: No
          Third Party Handlers
          DLL1 \ServerNameAPPSVOLgw55AdvansysFormativTokenBlocker.dll
          Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.6 1.6.0.0 01-07-2003 05:18:30 pm
          GroupWise C3PO Entries:
          GW.APPLICATION.BROWSER
          GW.CLIENT
          Advansys.formativ
          Events
          OnReady
          OnShutDown
          Objects
          CommandFactory
          EventMonitor
          InfC3PO
          Events
          OnReady
          OnShutdown
          Objects
          EventMonitor
          Nexic Printing Press Launch
          Events
          OnReady
          OnShutdown
          Objects
          CommandFactory
          EventMonitor
          GW.CLIENT.WINDOW
          GWHTM
          Objects
          CommandFactory
          GW.CLIENT.WINDOW.ATTACHMENTVIEWER
          GW.CLIENT.WINDOW.ATTACHVIEWER
          Advansys.formativ
          Objects
          CommandFactory
          GW.CLIENT.WINDOW.BROWSER
          GW.CLIENT.WINDOW.CALENDAR
          Advansys.formativ
          Objects
          CommandFactory
          GW.CLIENT.WINDOW.DOCUMENTLIST
          GW.CLIENT.WINDOW.FINDRESULTS
          Advansys.formativ
          Objects
          CommandFactory
          GW.MESSAGE
          Advansys.formativ
          Events
          OnDelivery
          Objects
          EventMonitor
          GWHTM
          Objects
          CommandFactory
          GW.MESSAGE.APPOINTMENT
          Advansys.formativ
          Events
          GW#C#COMPOSE
          GW#C#FORWARD
          GW#C#OPEN
          GW#C#REPLY
          GW#C#RESEND
          Objects
          CommandFactory
          GW.MESSAGE.DISCUSSION
          Advansys.formativ
          Objects
          CommandFactory
          GW.MESSAGE.DOCUMENTREFERENCE
          GW.MESSAGE.MAIL
          Advansys.formativ
          Events
          GW#C#COMPOSE
          GW#C#FORWARD
          GW#C#OPEN
          GW#C#REPLY
          GW#C#RESEND
          Objects
          CommandFactory
          GW.MESSAGE.MAIL.HTML
          GWHTM
          Events
          GW#C#OPEN
          Objects
          CommandFactory
          GW.MESSAGE.MAIL.IPM.Novell InForms.CopyFormData
          InfC3PO
          Events
          GW#C#OPEN
          OnDelivery
          Objects
          CommandFactory
          EventMonitor
          IconFactory
          GW.MESSAGE.MAIL.IPM.Novell InForms.OpenForm
          InfC3PO
          Events
          GW#C#OPEN
          Objects
          CommandFactory
          IconFactory
          GW.MESSAGE.NOTE
          Advansys.formativ
          Objects
          CommandFactory
          GW.MESSAGE.TASK
          Advansys.formativ
          Events
          GW#C#COMPOSE
          GW#C#FORWARD
          GW#C#RESEND
          GW#C#REPLY
          GW#C#OPEN
          Objects
          CommandFactory
          GW.MESSAGE.TASK.IPM.Novell InForms.CopyFormData
          InfC3PO
          Events
          GW#C#OPEN
          OnDelivery
          Objects
          CommandFactory
          EventMonitor
          IconFactory
          GW.MESSAGE.TASK.IPM.Novell InForms.OpenForm
          InfC3PO
          Events
          GW#C#OPEN
          Objects
          CommandFactory
          IconFactory
          Trialware Applets:
          Available Applets:
          C:Documents and SettingsUsernamePersonalAdvansysFormativAppletsPA LockDowns.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: No
          C:Documents and SettingsUsernamePersonalAdvansysFormativAppletsPA Macro.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: No
          C:Documents and SettingsUsernamePersonalAdvansysFormativAppletsPA RoomBookings.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: No

          August 15, 2004 at 8:12 pm #5849
          Support 1a
          Participant

            Thank you for the configuration info. The only obvious ‘unusual’ issue is the presence of entries indicating Novell InForms is installed on this machine. While we don’t have any known issues with InForms, I would suggest you try disabling/uninstalling inForms from this machine and try again.

            Please let me know how you proceed.

            Regards,

            Advansys Support

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