Thank you for your enquiry.

I am not sure why your customer’s Applets menu has disappeared. This can happen with Formativ Runtime if no applets are installed (or the applets are in a location/s that Runtime does not check automatically).

Are there error messages on starting Groupwise?

Which versions of GroupWise and Formativ has your customer installed?

You can find out which locations are used by Runtime with the Formativ applet in the Windows Control Panel. Select the Paths tab to see these locations. You may need to move the applet/s (if any are installed) to the folder for personal applets.

If the above is not possible then please post your Formativ configuration. You can obtain the configuration as follows: go to the GroupWise Help menu and select About Formativ… When the About dialog appears, select the Configuration tab and click the Copy to clipboard button. Then paste the copied text into your reply.

Now to your two questions.

1) Formativ 2.0 Studio is the successor of Formativ 1.6 Admin.
2) I am not aware of any backwards-incompatibilities with Formativ 2.0.

I hope this helps you.

Advansys Support