Formative Template System

[Dianna]

Hi We are using Groupwise 6.5 and Formative Runtime 1.6. I have a user that when she logs into Groupwise her mail works fine. When she clicks on Template System it opens many windows on top of eachother and all you can do is end task, whick then kicks her out of Groupwise. I have been able to use the templates on this computer under a different users account. I have uninstalled Groupwise and Formative and reinstalled under her name. I have deleted her users profile from this computer. Every time she logs on the same thing happens.

Topic

[Support 1]

Thank you for you query.

I am not sure of what is causing this problem. It would be helpful if you could send one or more screen shots of the ‘many windows’ you describe.

If you send an email to support@advansyscorp.com, we can send you a utility applet that might help resolve the problem. In the meantime, please include in your email the Formativ configuration for the user.

You can obtain the configuration as follows. On the GroupWise Help menu, select Advansys Formativ… When the dialog appears, go to the Configuration tab and click the button Copy to clipboard, then paste the text into your email reply.

We look forward to hearing from you.

Advansys Support

[Author]

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