Applet not executed on OnSend when replying

[Immi]

Hello world!

Since we have updated our GroupWise clients to Version 7 IR1 we are seeing the following problem with Formativ:

We have an applet that is linked to the (before) OnSend event of a mail message.

If I create a new mail message and then click ‘Send’ the applet gets started.
If I reply to an existing mail message and then click ‘Send’ the applet does NOT get started.

The problem is independent of the applet (I have tried with a simple test-applet, the before-send event simply does not get captured).

Any ideas?

Or Environment:
Formativ Runtime 2.0.1 / GroupWise 7 ir1 (GroupWise.exe 15.11.06)
Advansys Formativ Studio – Version 2.0.1
Build 2.0.1.0
Registered: YES (Audit Code – “XXXXXXXXXXXXXX”)
TLS Remaining: 1036
Caching Protocol: None (Local access only)

Operating System:

Windows XP

Internet Explorer

6.00.2800.1849 (xpsp2.060519-1300)

Cache File System:

NTFS

Current User Configuration:

Location of Files

User Solutions: C:Program FilesAdvansysFormativApplets – (Registry)
User Data: H:My Documents – (Registry)
User Cache: C:Documents and SettingsIMADMINLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
User Images: C:Documents and SettingsIMADMINLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
User Config: C:Documents and SettingsIMADMINLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
User Encoded: H:My DocumentsAdvansysFormativEncoded Output – (System)
User Flexalock: H:My DocumentsAdvansysFormativFlexalock Output – (System)
User Backup: H:My DocumentsAdvansysFormativLibrary Backup – (System)
Common Solutions: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
Common Help: C:Program FilesAdvansysFormativHelp – (System)
Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

Client Options

Portal Folder Enabled: False
Portal Folder Deleted: False
Portal Folder Name: Formativ Portals
Display Exceptions: True
Redirect Associations: False
Main Menu Caption: A&pplets
Mode: 255
Formativ is enabled
Applet creation is allowed
Client integrations are enabled
Formativ menu is enabled
Favorites menu is enabled
Applet recording is allowed
Enable intelligent Applet caching
Update Applet cache on client startup
Debug Mode: False
Exception Dialog: True
Include Groups: False
Max Traversal: 10
Word Limit?: False
Limit Count: 2

Protocols

Order: 0
Override: 0

LDAP Settings

LDAP Server:
Server Port: 389
Username:
Certificate:
Requires Logon: True
Automatic Login: False
Anonymous Login: False
Save Password: True
Default Port: 389
Default Port SSL: 636
Use SSL: False

Solution Packs

None.

Library Integration Exceptions:

None

Formativ File Version Information:

Advansys Formativ (VBSSAFE.EXE) 2.0.1 2.0.1.0 01.12.2005 10:53:26 am
Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0.1 2.0.1.0 23.12.2005 09:49:42 am
Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0.1 2.0.1.0 01.12.2005 10:53:22 am
Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0.1 2.0.1.0 01.12.2005 10:53:20 am
Advansys Formativ Studio (FORMATIV.DLL) 2.0.1 2.0.1.0 01.12.2005 10:52:52 am
Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0.1 2.0.1.0 01.12.2005 10:53:28 am
Advansys Formativ Applet Generator (SCRIPTGEN.DLL) 1.6 1.6.0.0 01.07.2003 06:22:32 pm
Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL) 1.6 1.6.0.1 18.07.2003 02:29:58 pm
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10.11.2005 03:17:36 pm
Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24.06.2003 11:40:50 am
Advansys Formativ Interface Loader (UILOAD.DLL) 2.0.1 2.0.1.0 01.12.2005 10:53:24 am

LDAP File Version Information:

Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27.01.2003 11:08:08 pm
Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27.01.2003 11:10:04 pm
Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27.01.2003 11:09:24 pm

GroupWise File Version Information:

Novell GroupWise Client (GRPWISE.EXE) 7.0.1 7.0.1 15.11.2006 06:08:26 pm
Novell GroupWise C3PO Manager (GWDT31.DLL) 7.0.1 7.0.1 15.11.2006 05:30:34 pm
Novell GroupWise Address Book (ADDRBOOK.EXE) 7.0.1 7.0.1 15.11.2006 05:40:10 pm
Novell GroupWise Address Book (GWABU1.DLL) 7.0.1 7.0.1 15.11.2006 05:39:32 pm
Novell GroupWiseObject Library (GWCMA1.DLL) 7.0.1 7.0.1 15.11.2006 05:25:24 pm
Novell GroupWise Import Module (GWIMPEXE.EXE) 7.0.1 7.0.1 15.11.2006 06:12:26 pm
Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 7.0.1 7.0.1 15.11.2006 06:19:50 pm
GroupWise Attachments ActiveX Control (GWATT1.OCX) 7.0.1 7.0.1 15.11.2006 05:36:24 pm
Novell GroupWise Notify (NOTIFY.EXE) 7.0.1 7.0.1 15.11.2006 06:13:52 pm
Novell GroupWise Admin API (GWCMB1.DLL) 7.0.1 7.0.1 15.11.2006 05:30:04 pm

GroupWise Interface Language:

Language: US

GroupWise Address Books:

AB Modal From Toolbar: No
Default Address Book: AB.4E6F76656C6C47576162703139393500.Novell GroupWise Address Book
Delimiter Characters: ,;
Display Name Format: L, F
Name Search Mode: No

Third Party Handlers

DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10.11.2005 03:17:36 pm
DLL2 C:PROGRA~1AdvansysFormativScriptRecorder.dll
Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL) 1.6 1.6.0.1 18.07.2003 02:29:58 pm

GroupWise C3PO Entries:

GW.CLIENT
Advansys.formativ
Events
OnReady
OnShutDown
Objects
CommandFactory
EventMonitor
GWTIP
Events
OnReady
Objects
CommandFactory
EventMonitor
GW.CLIENT.WINDOW.ATTACHMENTCONTROL
Advansys.formativ
Objects
IconFactory
GW.CLIENT.WINDOW.ATTACHMENTCONTROL.EDITABLEFILE
Advansys.formativ
Objects
IconFactory
GW.CLIENT.WINDOW.ATTACHMENTCONTROL.STATICFILE
Advansys.formativ
Objects
IconFactory
GW.CLIENT.WINDOW.ATTACHVIEWER
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.BROWSER
Advansys.formativ
Objects
IconFactory
GW.CLIENT.WINDOW.CALENDAR
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.FINDRESULTS
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE
Advansys.formativ
Events
OnDelivery
Objects
EventMonitor
GW.MESSAGE.APPOINTMENT
Advansys.formativ
Events
GW#C#COMPOSE
GW#C#FORWARD
GW#C#RESEND
GW#C#REPLY
GW#C#OPEN
Objects
CommandFactory
GW.MESSAGE.DISCUSSION
Advansys.formativ
Events
GW#C#COMPOSE
GW#C#FORWARD
GW#C#RESEND
GW#C#REPLY
GW#C#OPEN
Objects
CommandFactory
GW.MESSAGE.MAIL
Advansys.formativ
Events
GW#C#COMPOSE
GW#C#FORWARD
GW#C#RESEND
GW#C#REPLY
GW#C#OPEN
GW#C#DELETE
GW#C#SAVEAS
GW#C#SAVE
GW#C#VIEW
Objects
CommandFactory
GW.MESSAGE.MAIL.LEAVEREQ
Advansys.formativ
Events
GW#C#OPEN
Objects
IconFactory
CommandFactory
GW.MESSAGE.MAIL.LEAVEREQ.APPROVED
Advansys.formativ
Events
GW#C#OPEN
Objects
CommandFactory
GW.MESSAGE.NOTE
Advansys.formativ
Events
GW#C#COMPOSE
GW#C#FORWARD
GW#C#RESEND
GW#C#REPLY
GW#C#OPEN
Objects
CommandFactory
GW.MESSAGE.PHONE
Advansys.formativ
Events
GW#C#COMPOSE
GW#C#FORWARD
GW#C#RESEND
GW#C#REPLY
GW#C#OPEN
Objects
CommandFactory
GW.MESSAGE.TASK
Advansys.formativ
Events
GW#C#COMPOSE
GW#C#FORWARD
GW#C#RESEND
GW#C#REPLY
GW#C#OPEN
Objects
CommandFactory
GW.MESSAGE.TASK.SUPPORT
Advansys.formativ
Events
GW#C#ACCEPT
GW#C#COMPLETE
GW#C#COMPOSE
GW#C#OPEN
Objects
IconFactory
CommandFactory

Trialware Applets:

Available Applets:

C:Program FilesAdvansysFormativAppletsAttachment Remover.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: No
C:Program FilesAdvansysFormativAppletsInsert FileLink to Message.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: No
C:Program FilesAdvansysFormativAppletsMail to NDS Groups.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: No
C:Program FilesAdvansysFormativAppletsWarnInternetMail.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: No
C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Appletsadd or edit message note.vbf; Library: ; Int Enabled: No; Favorite: Yes; Run Menu: Yes

Topic

[Support 3]

We are using GroupWise 7.0.1 (14/12/2006) and unable to re-produce the same issue. We was told by the Novell that GroupWise 7 IR1 (prior to 14/12/2006 build) had some bugs in relation to the OnOpen and some other events. We recommend you to upgrade the GroupWise client to the latest release.

Regards,
Advansys Support

[This message was edited by Support 3 on January 16, 2007 at 02:19 PM.]

[Immi]

Hi!

You are correct – the latest GroupWise from Dec. 14th does fix the issue.

Thanks

Stephan

[Support 3]

Thanks for the feedback.

Regards,
Advansys Support

[Immi]

Hi!

Unfortunately I have to comeback with another issue:

With the latest GrpWise.exe (14. Dec) we can no longer open messages from shared folders – GrpWise just closes.

There is a problem with formativ and the following registry keys:
HKEY_LOCAL_MACHINESOFTWARENovellGroupWise5.0C3PODataTypesGW.MESSAGE.MAILAdvansys.formativEvents
(I believe with other message types the problem persists)

If remove the key ‘…Advansys.formativEventsGW#C#OPEN and restart GroupWise the issue is gone for this session. Unfortunately this key gets recreated automatically and the problem is back on the next start.

Please note: The problem exists also if a user has local admin rights.

One time we have seen the following error message:
‘Exception: Access violation at address 02BAA1BA in module ‘formativ.dll’. Read of address 00000004, Context: GW.MESSAGE.MAIL Persist ID: GW#C#OPEN’

Stephan

[Support 3]

Thanks for the heads up.

We can re-produce this issue without Formativ install because of the following Hummingbird Integration registry key in the test machine.

“HKEY_LOCAL_MACHINESOFTWARENovellGroupWise5.0C3PODataTypesGW.MESSAGE.MAILEMIGws.C3POServerEventsGW#C#OPEN”.

This issue disappear after deleting the above key. We have contacted Novell today and get back to you once we hear more information.

Regards,
Advansys Support

[Immi]

Thanks for the info. We are waiting for the things to come…

Stephan

[Support 3]

Thanks for your feedback. Novell’s engineer able duplicate the problem and created defect #236769 to CPR. Novell also informed us, this behaviour only appears if UserA shares the folder with UserB, then if UserA opens the message in the shared folder there is no problem, GroupWise crash if UserB opens the message.

We will post any update to this thread.

Regards,
Advansys Support

[This message was edited by Support 3 on January 22, 2007 at 03:38 PM.]

[Author]

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