Default Stationary will not insert

[jgolda]

I saw a similar problem in a post back in 2005, I did not, however, see the solution.
Basically, I can hold shift, go in and choose a stationary, and it inserts it fine, but once I set one to default, and change the user mode to “insert the default stationery”, nothing comes up. When I click the stationery icon. It just says “initializing,” and then the window goes away…no e-mail comes up.

Thanks for your help

Topic

[Support 3]

Sorry, we could not find the response to the earlier thread. May be the issue has been resolved by the user.

Anyway, we have able to re-produce the problem today. It appears that the issue of initializing dialog only happen if the Stationery solution unable to locate the default stationery file. For example: You can re-produce the issue by setting the the default stationery to “Cappucino Note” then rename the “Cappucino Note” stationery file name in the disk, usually in “C:Documents and SettingsUSER_NAMELocal SettingsApplication DataAdvansysFormativ1.0DataStationeryExamples”.

Solution:

• Reset the default stationery. Hold the SHIFT key down prior to execute the Stationery solution, select a stationery and click “Set as default” option.
• Edit the stationery ini file, usually in “C:Documents and SettingsUSER_NAMELocal SettingsApplication DataAdvansysFormativ1.0Configstationery.ini”. Update the “Last Stationery” value. For example: “Last Stationery=Cappucino Note”.

I have created a bug entry for this issue and we will fix this in future release.

Regards,
Advansys Support

[jgolda]

Thank you for your quick response.

[Support 3]

Thanks for your feedback. Please do not hesitate to contact us if you have any further questions or comments.

Regards,
Advansys Support

[Author]

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